Privacy Policy

The following is strictly necessary when using the Cafe Rico website.

What information do we store about you?

Cookies

In order to provide you with the best experience possible when visiting the Cafe Rico Web site, the site creates a "Cookie" of information. Cookies are small files of letters and numbers that are downloaded and stored by your browser on your computer, mobile or handheld device when you access certain websites. As well as other functions, Cookies allow websites to recognise a users device and remember specific settings selected during earlier visits. Cookies are normally deleted after a certain amount time depending on your browser settings and can be manually deleted by the user at any time. If you would like to find out more about cookies please visit www.allaboutcookies.org.

The cookies created by this site do not contain any personally identifying information, but they do enable you to store items in your shopping basket. These Cookies are essential and are required to be enabled for the ordering process to work. Choosing not to allow Cookies would result in the website not being able to function as desired. For example, if an item is added to the basket and the user continues to shop by navigating to another page, the basket will automatically be refreshed with no memory of the previous addition.

We provide a Live Chat facility on our Web site that enables us to answer any questions that you might about our web site and our products. This facility uses Cookies to store information about your visit to our web site. No personally identifiable information is stored in these Cookies and they can be deleted at any time.

Delivery information

When you register an account and make a purchase on the Cafe Rico Web site, we ask for personal information that enables us to provide a service. This information is stored securely and is never shared with third parties.

Credit Card details

We do not record Credit Card Information. In order to make purchases on the Cafe Rico Web site, you may need to enter Credit Card information securely through SagePay Payment Gateway which does not record Credit Card details. You can view the SagePay Privacy and Security Policy here: https://www.sagepay.co.uk/policies/security-policy

Reviews

In order to improve the service that we provide, we often request a review of a product or service. In order to do this we will email you up to 7 days after your purchase via a third party review collection site called "feefo" using the email address that you provided when making a purchase. These reviews may be publicly displayed. These reviews do not contain any personal contact information.

Cafe Rico does not share, sell, rent, or loan any personally identifiable information regarding any Site Visitor to or with any third party, by submitting a review you are accepting this Privacy Policy, you consent to the sharing of your personally identifiable information with the Cafe Rico. Cafe Rico will not share or use your personally identifiable information.

Web Analytics

Like the majority of online retailers we also use analytic cookies to track visitor interactions. This data is used to generate statistics concerning the use of the website and to find problems and inconsistencies on the website. This allows us find areas of the website that are under performing and provide the best possible shopping experience to our customers. The cookie does not contain any personal information and is used solely for web analysis.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of these cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Mailing List.

Café Rico operates an opt-in mailing list. If you have subscribed to our newsletter service or made a purchase on the Cafe Rico Web site then we may occasionally update you on new products, news and offers via email. These emails will include an opt-out option. Replying to the "unsubscribe" link will ensure you are removed from our mailing list. Cafe Rico does not purchase third mailing lists. If we are contacting you via email, telephone or post then you have previously provided these contact details and implicit consent to be contacted.

Your Rights

As well as unsubscribing from our mailing lists, you have the right to withdraw consent to our services at any time. To withdraw consent, simply contact us at the address below. All Account information stored in our web site database is subject to periodic review and if an account has been inactive for 12 months it will be deleted. This will result in the removal of all personal information as well as Account login and Historic Order details.

If you have concerns regarding the information that we have collected about you then please contact us using the contact details below:

Cafe Rico Ltd
GDPR/Privacy
Archard House
Waverley Road
Weymouth
Dorset
DT3 5HL
01305 761900